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unable to deselect data range comparison in Google Analytics

Esben Rasmussen 6 years ago • updated by Supermetrics Support Team 6 years ago • 4

In google Analytics I had selected a data range comparison with a previous period. When I wanted to click the checkbox to deselect this date comparison I was now unable to do so. Clicking it resulted in the date selector "window" closing.

Image 8


I tried setting the permissions for De Vinci Tools to only be allowed to run, when I click the plugin in Chrome. Then I reloaded the page and tried again (with Davinci Tools now disabled). This time it worked - I could remove the data range comparison in Google Analytics.

Answer

Answer
Not a bug
Supermetrics Support Team 6 years ago

I spent a fair amount of time drilling into this problem - assuming it was caused by Da Vinci. Actually, it's not. It seems to be a random problem but I was able to reproduce it when having an active "Compare To" and drilling into a report entry. On the drilled-down report I'm unable to deselect the Compare To flag. Refreshing the page seems to solve it - but maybe not always.

I have recorded a quick demo of this problem: https://www.useloom.com/share/7109439d65ea42e9a4c80a86cc5077d7

If you face this problem again, please use the "Send Feedback" at the bottom of the GA interface to report this problem to the Google team.

Under review
Supermetrics Support Team 6 years ago

I'm not able to reproduce this problem and DV doesn't do anything to the date picker besides adding new Date Range options in the drop-down list. Have you tried re-enabling Da Vinci and testing again? Maybe it was just a UX glitch resolved with a little refresh?

Esben Rasmussen 6 years ago

Hi Stéphane

Thanks for a quick reply 

I will investigate tomorrow. I really hope you are right.



+1
Ken Schaefer 6 years ago

Hi. I too have this issue.  It occurs sporadically and a refresh does reset it.  While the option to click the "Compare" checkbox with the mouse doesn't always work, you can tab through the menu and select it via keyboard.  Not an ideal workaround.

Answer
Not a bug
Supermetrics Support Team 6 years ago

I spent a fair amount of time drilling into this problem - assuming it was caused by Da Vinci. Actually, it's not. It seems to be a random problem but I was able to reproduce it when having an active "Compare To" and drilling into a report entry. On the drilled-down report I'm unable to deselect the Compare To flag. Refreshing the page seems to solve it - but maybe not always.

I have recorded a quick demo of this problem: https://www.useloom.com/share/7109439d65ea42e9a4c80a86cc5077d7

If you face this problem again, please use the "Send Feedback" at the bottom of the GA interface to report this problem to the Google team.

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