In case of error...

Even Da Vinci himself wasn't perfect... so if you run into issues you can help by providing the following information:

1) The Developer Console

From the browser menu, do View/Developer/JavaScript console and take a screenshot of that.

Image 34

2) Da Vinci Tools background log

    Image 39

    • Take a screenshot of that log

    Image 38

    3) Repro steps or screen recording

    If you can share a screen recording to explain the problem, that's always great!

    4) Request support

    Email support@DaVinci.Tools and it will automatically open a ticket.

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